Backoffice Officer

We are looking for an Experienced Back Officer to add to our dynamic team.

Job Description

Main job tasks & responsibilities

  • Monitor all cases
  • Request and review KYC documents
  • Ensuring quality customer support through chats, emails and phone
  • Managing and updating customer records
  • Ensuring that documentation is kept up to date and accurate, in compliance with regulations
  • Handling back-office queries
  • Assisting IFAs and Clients
  • Track and chase cases to ensure high levels of client satisfaction
  • Provide general information regarding the company services offered
  • Provide information on products that the company offers
  • Delivers service and support through chats, emails, phone calls and meetings

Skills & Competencies:

  • University/College Graduate
  • Holder of CySEC Basic or Advance Certificate
  • 2 years of experience with an EU regulated Broker
  • Excellent command of the English language
  • Previous experience in similar position
  • Ability to work under pressure
  • Excellent communication skills
  • Strong team player
  • Positive attitude
Job Category: Administration
Job Type: Full Time
Job Location: Cyprus

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